FAQs

It depends on where you are located.

Processing Time: Orders are processed within 1-2 days after placing the order before shipping out.

Shipping Times:

US - Standard Shipping Time: 7-10 business days.

Other Countries - Standard Shipping Time: 7-12 business days.

Expedited Shipping Time:

Displayed at the checkout page in countries for which the expedited shipping option is available.

These shipping options are automatically calculated and displayed at checkout for you to review before submitting your order.

For more details, please check out our Shipping Policy. Delivery details will also be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@vaudx.com, or through our "Contact Us" page, and we’ll take you through the simple return process. Also, please check out our Return & Refund Policy.

It depends on the product. Customization is available on some products, but not all. All options are outlined on the product page, so look out for customization options there.

To help furnish a safe experience, we solely permit payment methods that offer robust safety for consumers and sellers. We accept all Payments by all major credit cards, PayPal, Shop Pay, G Pay, Apple Pay, and Venmo.

We recognize that the safety of your non-public information is extremely important to you. To shield your personal records and credit card information from unauthorized access silkrade.com uses Secure Sockets Layer (SSL) science to furnish you with the safest, most secure shopping journey possible. SSL science allows encryption (scrambling) of sensitive information, consisting of passwords and credit card numbers, during your online transactions. The payments are processed by way of a third-party impervious service. We do not keep nor do we have access to your credit card / debit card information at any time.