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FAQs

Can I cancel my order after I have made a purchase on the website? 

Sure, you can.  We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

 

  • You can directly contact us through our contact us page, where a member of our team will make sure to respond to you as quickly as possible.
  • You can also text us via our Chat support feature on our website.
  • You can also email us directly at: support@vaudx.vom  

 

How do I return or exchange an item? 

Our return policy lasts 60 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 60 days to guarantee customer expectations and ensure satisfaction of your purchases.  Please check out our Refund Policy

We're confident our premium curated products’ selection will meet or exceed your expectations, but if you want to make a return - please contact our support team at support@vaudx.com and we will respond within 24 hours to assist with the process. 

 

What types of Payment do you accept?

To help provide a safe experience, we solely permit payment methods that offer robust safety for our customers. We accept all payments by all major credit cards, PayPal, Shop Pay, G Pay, Apple Pay, and Venmo.

 

What are your shipping options? 

Currently we offer both standard and expedited shipping options. Please see our Shipping Policy and also the order checkout page for more detailed information on shipping times.

 

What if the item I ordered arrives broken or damaged?

We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item, please contact us within the first 7 days of receiving that item and we will make sure to resolve any issues to your satisfaction.  Just contact us at:  support@vaudx.com

You will receive a brand new exact replacement or full refund, whichever you prefer.  Please check out our Refund Policy

 

Where do you ship from?

We ship out from our fulfillment centers in the United States. If the item you have purchased is out of inventory in your nearest location, we will send it directly from our production lines at the same delivery times as stated in our shipping section.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they travel. 

 

Is the product the same as is shown in the image?

Yes, the exact same!.

 

How long will it take for delivery?

Please check out our Shipping Policy

 

How do I cancel my orders before the payment is made?

On your shopping cart, you will be able to make payment or cancel your order. 

 

What are the various payment methods accepted?

To help provide a safe experience, we solely permit payment methods that offer robust safety for our customers. We accept all payments by all major credit cards, PayPal, Shop Pay, G Pay, Apple Pay, and Venmo.

 

What happens if I never get the delivery?

We take such matters very seriously and will investigate individual cases thoroughly. You will receive a full refund if we confirm any such a thing happened. Please check out our Refund Policy.

 

How can I contact you?

  • You can directly contact us through our contact us page, where a member of our team will make sure to respond to you as quickly as possible.
  • You can also text us via our Chat support feature on our website.
  • You can also email us directly at: support@vaudx.vom  

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