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FAQs

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so sign up for our newsletter below and stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are located. Orders processed here will take 7-12 business days to arrive depending on which shipping method you choose at checkout (Standard or Express).
For more details, please check out our Shipping Policy. Delivery details will also be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@vaudx.com, or through our "Contact Us" page, and we’ll take you through the simple return process. Also, please check out our Return & Refund Policy.

Can I get my product personalized?

It depends on the product. Customization is available on some products, but not all. All options are outlined on the product page, so look out for customization options there.

What payment methods do you offer?

To help furnish a safe experience, we solely permit payment methods that offer robust safety for consumers and sellers. We accept all Payments by all major credit cards, PayPal, Shop Pay, G Pay, Apple Pay, and Venmo.

How safe is it to shop on your website?

We recognize that the safety of your non-public information is extremely important to you. To shield your personal records and credit card information from unauthorized access vaudx.com uses Secure Sockets Layer (SSL) science to furnish you with the safest, most secure shopping journey possible. SSL science allows encryption (scrambling) of sensitive information, consisting of passwords and credit card numbers, during your online transactions. The payments are processed by way of a third-party impervious service. We do not keep nor do we have access to your credit card / debit card information at any time.

Any other question?

You can contact us through our Contact Us page or directly at: support@vaudx.com, and we will be happy to assist you.

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Customer Care

Happy to help anytime!
support@vaudx.com